Refund policy

Return & Refund Policy — Detox Haus

At Detox Haus, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Return Window
We accept returns within 5 days from the date of delivery. Requests for return or exchange made after this period will not be accepted.

2. Eligibility for Returns
To be eligible for a return, the item must be:

  • Unused, unopened, and in the same condition that you received it
  • In its original packaging, with seals intact where applicable, and all tags/labels attached
  • Accompanied by the original invoice or proof of purchase

3. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Opened or used detox/wellness products (teas, supplements, powders, tonics, etc.)
  • Perishable or consumable goods once the seal is broken
  • Personal care items (face masks, skincare, oils, etc.) once opened
  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards

4. How to Initiate a Return
To request a return, contact us at [support email/phone number] within 5 days of receiving your order, along with your order number and reason for return. Once approved, we'll share instructions for shipping the item back to us.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as Detox Haus is not responsible for items lost in transit.

6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [X] business days to your original method of payment.
  • Depending on your bank or card issuer, it may take a few additional days for the refund to reflect in your account.

7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with photos of the product and packaging. We will offer a replacement or full refund, including return shipping costs, at no additional charge.

8. Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange for the same item, contact us at [support email].

9. Contact Us
If you have questions about this Return & Refund Policy, please reach out to:
Detox Haus
[Ecomnexia7@gmail.com]